Job description


Sales Delivery Driver (5124)

Customer Envoy/ Driver  

At Cromwell we support amazing businesses in the UK and internationally to keep their operations running and people safe, and our goal is to become the easiest company for them to deal with.

We now have a fantastic opportunity available to join us as a Driver/Customer Envoy.

As a Customer Envoy you will be responsible for the successful delivery of a replenishment schedule of Vendor Managed Inventory (VMI) solutions, routine delivery of parcels and collection of returns as well as and VMI repairs/maintenance as required.

If this sounds like you, we would love to hear from you! Join us to make a difference and become part of our success story. You'll relish being part of the journey we are on with our ambitious growth plans.


As a Driver/Customer Envoy your responsibilities will include:

  • Multi-drop parcel deliveries and returns within a specific geographical area of responsibility.
  • Obtaining proof of delivery where required.
  • Loading, unloading, preparing, inspecting and operating a delivery vehicle.
  • Co-ordinating scheduled customer supply visits.
  • Adherence to Company and Customer site health & safety standards, and specific site requirements.
  • Successful completion of all scheduled VMI solutions replenishment.
  • Communicating customer vending anomalies to the relevant department for action.
  • Conduct basic VMI repairs / maintenance as required, and report more complex issues to the KeepStock Technical Team.
  • Documenting ad-hoc order requirements during replenishment visits and submit to branch location.
  • Completing basic database changes as required.
  • Completing product code changes as requested by IMS team.
  • Responding to all customers’ queries and going above and beyond to exceed customer expectations, including gathering feedback on services and resolving or escalating customer complaints to Branch Managers or Account Managers.
  • Support the branch warehouse by undertaking any reasonable duties from time to time, including periodic stocktakes.


To succeed as a Driver/Customer Envoy we ask that you have the following:

  • Full Clean Driving Licence.
  • Good local geographical knowledge.
  • Route planning skills.
  • Good IT skills for all aspects of VMI products systems and services (desirable).
  • Able to prioritise and work well under pressure to meet strict deadlines.
  • Excellent verbal communication and listening skills.
  • Able to identify opportunities for further business development.
  • A proactive attitude with good problem solving skills.


About us

Cromwell has been around for over 50 years, supplying an unrivalled choice of precision equipment, safety products and office consumables to all industries, professions and trades. We offer next day delivery or collection from our nationwide stock centres, supported by an overnight UK logistics network. Our team of over 1600 people are proud to support those who make, manufacturer and build the world around us.

A subsidiary of US Fortune 500 company, W.W. Grainger.Inc the world’s leading broad line, business to business distributor.


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